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Lab Desk vs CrelioHealth
Both are cloud lab software. CrelioHealth is an established platform used by labs of many sizes around the world. Lab Desk is a newer, simpler option built only for small labs.
Who each is for
Two different starting points.
CrelioHealth
CrelioHealth began in 2013 and says it serves more than 2,500 labs in over 30 countries. Its website says it caters to labs of all sizes, from physician office labs to reference labs and multi-location operations.
It covers a wide range: lab information management, billing, a patient portal and app, inventory, analyzer interfacing and APIs, plus AI tools such as AI-TRF Scan.
Lab Desk
Lab Desk is built for independent and small labs in the United States, Canada and the United Kingdom.
It covers patients, tests, orders and results, AI flags and plain-language summaries, secure result links, provider links and Stripe payments. Lab Desk is opening to labs through early access.
At a glance
Lab Desk and CrelioHealth compared.
| Feature | Lab Desk | CrelioHealth |
|---|---|---|
| Built for | Independent and small labs | Labs of all sizes |
| In market since | Early access, 2026 | 2013 |
| Deployment | Cloud, in your browser | Cloud |
| Published pricing | Yes, planned from USD 199 a month | Yes, from USD 600 a month billed annually (US and Canada) |
| How plans are sized | Orders per month | Plan tier, with set users and analyzers |
| Users on the entry plan | 5 | 1 |
| Patient records and test catalog | Yes | Yes |
| Analyzer interfaces | 2 on Growth, 5 on Pro | 2 to 10, by plan |
| Results for patients | Secure private link | Patient portal, web or app |
| AI plain-language summaries, approved by staff | Yes | Ask vendor |
| Online patient payments | Stripe, into your own account | Payment gateway integration |
| Inventory management | No | Pro plan and above |
| Multiple locations | Pro plan | Branch management |
| HIPAA | Compliant, BAA for US labs | Says it adheres to HIPAA |
| UK labs hosted in the UK | Yes | Ask vendor |
Based on publicly available information as of September 2026. Products change, so check details with each vendor.
Where Lab Desk is different
Less to learn. Built around a small team.
Made for small labs
Built for small labs, and only small labs.
Lab Desk covers what a small lab does every day: patients, tests, orders, results, sharing and payments. It runs in your browser, so there are no servers to look after and no IT team needed.
- Set up your tests, panels, units and reference ranges once
- One order per visit, from ordered to shared
- Connect analyzers over ASTM or HL7, with CSV import as a fallback
AI that assists
AI summaries your staff approve.
Lab Desk flags results outside your reference ranges and drafts a plain-language summary for the patient. Your staff review every flag and summary before anything is shared. The AI never diagnoses, and patient data is never used to train AI models.
- High and low values listed for review first
- Summaries staff can edit before sending
- No decision is fully automated
Get paid directly
Patient payments go into your own Stripe account.
Connect your own Stripe account and add a payment link to any result or invoice. Funds go straight to you, in USD, CAD or GBP. Lab Desk never holds them.
- Cards and digital wallets supported by Stripe
- Platform fee of 1% on Starter, 0.5% on Growth, none on Pro
- Stripe's own processing fees are separate
Priced by orders, not seats.
Plans are sized by orders per month, from USD 199 for 1,000 orders with 5 users. Results are never blocked if you go over.
Hosted in your region.
US and Canadian labs use app.labdesk.app, hosted in the US. UK labs use uk.labdesk.app, hosted in the UK.
HIPAA and GDPR compliant.
Encrypted data, role-based access and an audit log, with a Business Associate Agreement for every US lab.
To be fair
When CrelioHealth might suit you better.
You want a long track record.
CrelioHealth has been in market since 2013 with thousands of labs. Lab Desk is just opening through early access.
You're larger or run several sites.
Its higher plans include up to 30 users, 10 analyzers, multi-site processing and white-labeling.
You need modules Lab Desk doesn't have.
CrelioHealth offers inventory management and API access with dedicated support. Lab Desk doesn't offer inventory management.
Lab Desk is new.
Lab Desk is opening to labs through early access, so it doesn't have years of customers behind it yet. Early-access labs get founding-lab pricing, help with setup and data import, and a direct line to the team building it.
Frequently asked questions
Is Lab Desk cheaper than CrelioHealth?
It depends on your lab. CrelioHealth's published US and Canada plans start at USD 600 a month billed annually. Lab Desk's planned plans start at USD 199 a month for 1,000 orders and 5 users. Check both vendors for current prices.
Are both cloud-based?
Yes. Both run in the cloud, so there's no server to install. Lab Desk also uses a small connector app on a lab PC to link analyzers.
Does Lab Desk's AI diagnose patients?
No. It flags results outside your reference ranges and drafts plain-language summaries. Your staff review and approve every flag and summary.
Where is my data hosted with Lab Desk?
US and Canadian labs are hosted in the US. UK labs use uk.labdesk.app, hosted in the UK, with separate databases and backups.
Can I move from CrelioHealth to Lab Desk?
Yes. Export your patients and tests as CSV and we help you import them. Read our CrelioHealth alternative guide.
Manage patients. Share results. Get paid. All from one desk.
Join early access and be one of the first labs on Lab Desk.