WhatsApp lab results
A secure link, right in their chat.
Many patients read WhatsApp before email. Send them a short message from your lab's business number with a secure link to their results.
How it stays private
The message is the doorbell. The results stay inside.
From your business number.
Patients see your lab's name, not a random number they might ignore.
Never results in the chat.
The message says results are ready and gives a link. No values, no test names.
Same link safeguards.
Expiry, the optional date of birth check and open tracking all work the same as email.
Consent
Only patients who said yes.
Lab Desk records each patient's consent to WhatsApp delivery on their record. No consent, no WhatsApp message.
- Consent recorded per patient, with the date
- Easy to change if the patient asks
- Email as the fallback if WhatsApp can't deliver
The patient's side
One tap from the chat to the results.
Maria taps the link, confirms her date of birth if asked, and reads her results with a plain-language summary. If a fee is due, she can pay from the same page.
- Opens in the phone's browser, nothing to install
- Summary written for patients, approved by your staff
- Payment link when a fee is due
How it works
Three steps, same as email.
- 1
Record consent.
Add the patient's WhatsApp number and note their consent on the record.
- 2
Release the results.
Staff review and release the order as usual.
- 3
Send.
The patient gets a WhatsApp message with the secure link. If it can't be delivered, the link goes by email.
Frequently asked questions
Are results sent inside WhatsApp?
No. The message carries only a generic notice and a secure link. Results and test names never go into the chat.
Who does the message come from?
From your lab's WhatsApp business number, so patients see your lab's name.
What if a patient hasn't agreed to WhatsApp?
Then Lab Desk won't send one. Consent is recorded per patient, and email is used instead.
What if the WhatsApp message doesn't arrive?
Lab Desk falls back to email, so the patient still gets their secure link.
Manage patients. Share results. Get paid. All from one desk.
Join early access and be one of the first labs on Lab Desk.