WhatsApp Early access rollout
Results notices on WhatsApp, from your lab's number.
Patients get a short message from your lab's WhatsApp Business number with a secure link to their results. The results themselves never go in the chat.
How it works
A message they will actually see.
- 1
Record consent.
Note on the patient's record that they agree to WhatsApp messages.
- 2
Release results.
Staff review and release the results as usual.
- 3
Lab Desk sends the notice.
A generic message and a secure link go out from your business number.
- 4
Patient opens the link.
After an identity check, they see their report and summary.
What patients get
A notice and a link. Nothing more.
The WhatsApp message says results are ready and gives a secure link. Test names and values stay in Lab Desk, behind the link's identity check.
- Sent from your lab's WhatsApp Business number
- A generic notice with no results or test names
- Links expire and every open is logged
Delivery and fallback
Know it arrived, or send it another way.
Delivery status shows on the patient's record. If a message can't be delivered, send the same secure link by email instead.
- Sent, delivered and opened status
- Email fallback in one click
- Consent to WhatsApp recorded per patient
Part of the early access rollout
WhatsApp messaging is rolling out to labs during early access. Secure email delivery is available to every lab from day one. Tell us if WhatsApp matters to your patients and we will include you.
Frequently asked questions
Is WhatsApp available now?
It is rolling out during early access. Email delivery is available to every lab from the start.
Are results sent in the WhatsApp message?
No. The message carries a generic notice and a secure link. Results stay in Lab Desk.
Whose number do messages come from?
Your lab's WhatsApp Business number, so patients know who is writing.
What if the patient doesn't have WhatsApp?
Send the secure link by email instead. Delivery status for both shows on the patient's record.
Do patients need to agree first?
Yes. Record each patient's consent to WhatsApp messages on their record before you send.
Reach patients where they already are.
Join early access and help shape WhatsApp delivery.